The client is a prominent provider of automotive seats and electrical. As a multinational corporation, they had regional IT service management teams using local ITSM systems based on BMC Remedy and experienced limitations in planning, managing, and coordinating the resolution of IT service issues.

The client wanted to migrate to ServiceNow and sought a partner with extensive ServiceNow implementation experience to design and configure the system. They approached Brickred, and we used our extensive knowledge of ServiceNow and ITIL techniques to help them.


  • Adapted local ITSM systems.
  • Complications in management of IT service issues.
  • Inconsistency among regional departments.
  • Quite expensive to maintain.


  • Provided Solution Covering Various Process.


  • Configure the Workflow module.
  • Developed workflow functionality.
  • Modified the change evaluation technique.


Why BrickRed Systems

Smooth IT service

Cross–platform application

Control over IT environment

Real-time updates

Automated ITSM

  • 100% Improved Productivity
  • 100% Improved service desk efficiency
  • Improved Security 90% 

Technology Used





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