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Implemented ServiceNow Software For Smooth Business Workflows

The client is a prominent provider of automotive seats and electrical. As a multinational corporation, they had regional IT service management teams using local ITSM systems based on BMC Remedy and experienced limitations in planning, managing, and coordinating the resolution of IT service issues.

The client wanted to migrate to ServiceNow and sought a partner with extensive ServiceNow implementation experience to design and configure the system. They approached Brickred, and we used our extensive knowledge of ServiceNow and ITIL techniques to help them.

Assessment

  • Adapted local ITSM systems.
  • Complications in management of IT service issues.
  • Inconsistency among regional departments.
  • Quite expensive to maintain.

Solution

  • Provided Solution Covering Various Process.

Implementation

  • Configure the Workflow module.
  • Developed workflow functionality.
  • Modified the change evaluation technique.

Benefits

Why BrickRed Systems

Smooth IT service

Cross–platform application

Control over IT environment

Real-time updates

Automated ITSM

  • 100% Improved Productivity
  • 100% Improved service desk efficiency
  • Improved Security 90% 

Technology Used

ServiceNow

ITIL

Consulting

Support

Contact us

Contact us

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    What Our Customers Say About Us

    BrickRed has been a great partner for H.H. Brown. They understand our needs and always develop solutions that focus on return on investment. Brickred has delivered great value with our software projects.

    Mike
    Director@H.H. Brown Shoe Company

    The technical and management people at BrickRed delivered a high quality solution on time and on budget. They are easy to work with and consistently kept us informed of the project status. Brickred shows a great commitment to customer satisfaction and it is a pleasure to work with them.

    Mr. Chand Bhandari
    SEO@SeattleAppLab

    I had a great experience working with Brickred Systems. With the team's attention to detail and great technical solutions, I won't hesitate to bring more projects in the future.

    Puja C
    Telus

    The Brickred team added such great value to our project with their work. From macro management to the micromanagement of the project, I am really happy with the determination to finish the project with perfection. Looking forward to working with the team again.

    Paul T
    Stanley Black & Decker

    Brickred Systems has delivered exceptional results in every challenging situation considering all the business requirements. I really appreciate the team for putting in all the hard work with such professionalism, and I will surely engage with them for my upcoming projects.

    Anand J
    Mativ

    The Brickred team is a very competent and professional group of Security Specialists who have demonstrated an ability to provide excellent results. We are extremely happy with our working relations with Brickred and look forward to engaging them on future projects.

    Katherine C
    Microsoft