Best tech support for lowering your costs and increasing efficiency
We’ll help you automate responses to standard technical issues and improve agent efficiency so you can scale your technical support services. Give your customers quick and easy resolutions across channels.
24/7 support services
Omni-Channel, 24X7 Global support solutions
Our services are flexible and customizable to fit your specific needs. Our agents are constantly being updated on new technologies and changes in the marketplaces. They are trained on your business and offerings so they can help in every situation.
Enables you to Focus on core business
Maintain your focus on growing your company.
You need to devote time and resources to research, innovation, and activities that will keep them relevant, and keep redundancy at bay. We can efficiently manage your organization’s IT infrastructure, while you focus on growing and improving your core business.
Help Your Customers Around The Clock
A great team aided by the best technology is an unstoppable force. We’ll take valuable knowledge gained from every interaction with your customers to detect gaps in coverage, predict problems before they occur and continuously improve processes.
Real-Time Support To Your Brand & Products
- Our complete outsourcing services teams receive dedicated operations management, training and quality assurance staff. The added value gets transferred to your customers with shorter wait times and exemplary quality service.
Outsourcing Technical Support Saves Time and Money
- Ongoing quality control operations, as well as responding to product changes, take time and money away from developing your firm. When developers provide new features and user experiences, your customers may become confused, resulting in an increase in technical support requests. You shift the load on us when you use our technical support services for outsourced technical help.
OUR TECHNICAL SUPPORT SERVICES
We offer full-service outsourced technical support, so you can meet the increasing demands of your growing business.
- Tier 2 & 3 Support
- Quality Assurance
- Advanced Troubleshooting
- Remote assistance
- Software Issues
- Problem Resolution
- Warranty Support
- Status Updates
- Escalation Handling
- Hardware Issues
IT Support Services Available All Day, Every Day
Let us offer your customers the level of service they expect.
Why Brickred Systems?
Certifications and Standards
BrickRed Systems is fully accredited for both the ISO 9001:2015 (Quality Management) and ISO 27001:2013 (Information Security) standards.
Saves Time & Resources
Give your team the bandwidth to focus on growth by delegating routine support processes to our experts.
Competent in 100+ support systems, we’ll build your team around the technology you already use.
Designed For Your Company
We assemble a team of dedicated experts that fit your company culture and are uniquely equipped to meet your needs.
We are one of the organizations that operate round the clock. If you want to ask anything or have a query to clear feel free to contact our amicable executive who will be more than happy to help you out.
Cost-effective service that helps your
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We improve your customer experience and brand reputation.
Rapid solutions to the most complex business
challenges with cooperative process-driven methodology
Contact us today for a personalized consultation.
What Our Customers Say About Us
BrickRed has been a great partner for H.H. Brown. They understand our needs and always develop solutions that focus on return on investment. Brickred has delivered great value with our software projects.
MikeDirector@H.H. Brown Shoe Company
The Brickred team is a very competent and professional group of Security specialists who have demonstrated an ability to provide excellent results. We are extremely happy with our working relationship with Brickred and look forward to engaging them on future projects.
Mr.Chad Bhandari- CEO@SeattleAppLab
The technical and management people at BrickRed delivered a high quality solution on time and on budget. They are easy to work with and consistently kept us informed of the project status. Brickred shows a great commitment to customer satisfaction and it is a pleasure to work with them.