The client is the American multinational home improvement retailer , ranked as a top Fortune 500 company. And operate over 2,200 retail stores in all 50 states. The purpose is to keep customers engaged and satisfied while competing with online retailers. They approached us for a tailored solution that would allow their sales team to engage with customers via email, text, and phone calls all from within the Salesforce platform. We were able to provide a solution that fulfilled their requirements and assisted them in improving their customer communication experience.
We proposed our experienced Salesforce team to create a transformational roadmap to maximize their Salesforce investment, deliver the support by understanding the target customer and behavioral insights across the channels. And integrated a robust cloud communications platform.