The client is a significant retailer with over 10,585 stores globally that operates a chain of hypermarkets, discount department stores, and grocery stores in the United States. Their employees used several systems and platforms at work, but they now desired a single sign-on property for connected systems

They turned to Brickred to integrate Active Directory with ServiceNow and their employee can be able to do their tasks more efficiently


  • In-depth assessment of the issue.
  • Defined the Customer’s expectations.
  • proposed potential solutions.


  • Collaborated with the reps.
  • Proposed integration solution.


  • Configured ServiceNow LDAP module.
  • Configured ADFS.
  • Configured Service Now.
  • Service Now’s connectivity with ADFS was established


Why BrickRed Systems

Reduced administrative costs.

Cross–platform application

Improved efficiency

Real-time updates

Gain a competitive edge.

  • 100% Improved Productivity
  • 100% improved service desk efficiency
  • Improved Security 90% 

Technology Used


Active Directory



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