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Enhanced A Logistics Enterprise’s Operating Efficiency

The client is a significant international logistics company that ships packages to over 200 countries and territories worldwide. They’ve been using ServiceNow for a few years and are planning to expand the existing capability to match their new needs as their business has evolved

Brickred’s stepping in to replace one of their vendors that handling of Service Catalog configuration and provided a solution for customized capabilities for submitting complex service requests.

Assessment

  • Insights on Business Strategy.
  • Existing Functionality discontinued.
  • Business Requirement Changed
  • Plan to expand business process

Solution

  • Customized functionality for submitting complex
    service orders.
  • Empowered employees and customers.
  • Quick product request fulfillment.
  • Compliance with internal business processes

Implementation

  • Enabled equipment-related service catalog for employees.
  • Created access rights supporting catalog items
  • Simplified process to connect financial department.
  • Built respective ServiceNow workflows.

Benefits

Why BrickRed Systems

Conveniently request equipment services.

Cross–platform application

Employees Have Accessibility Rights

Real-time updates

Time Saving

Why BrickRed Systems

Effortless Process

  • 100% Reduced operational cost
  • 100% Increased employee efficiency
  • Optimized Delivery 90% 
  • ROI increased by 85%

Technology Used

Service Catalog

ServiceNow Workflow

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    BrickRed has been a great partner for H.H. Brown. They understand our needs and always develop solutions that focus on return on investment. Brickred has delivered great value with our software projects.

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