The client is a significant international logistics company that ships packages to over 200 countries and territories worldwide. They’ve been using ServiceNow for a few years and are planning to expand the existing capability to match their new needs as their business has evolved

Brickred’s stepping in to replace one of their vendors that handling of Service Catalog configuration and provided a solution for customized capabilities for submitting complex service requests.


  • Insights on Business Strategy.
  • Existing Functionality discontinued.
  • Business Requirement Changed
  • Plan to expand business process


  • Customized functionality for submitting complex
    service orders.
  • Empowered employees and customers.
  • Quick product request fulfillment.
  • Compliance with internal business processes


  • Enabled equipment-related service catalog for employees.
  • Created access rights supporting catalog items
  • Simplified process to connect financial department.
  • Built respective ServiceNow workflows.


Why BrickRed Systems

Conveniently request equipment services.

Cross–platform application

Employees Have Accessibility Rights

Real-time updates

Time Saving

Why BrickRed Systems

Effortless Process

  • 100% Reduced operational cost
  • 100% Increased employee efficiency
  • Optimized Delivery 90% 
  • ROI increased by 85%

Technology Used

Service Catalog

ServiceNow Workflow

Request Fulfillment


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    Case Studies

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    What Our Customers Say About Us

    BrickRed has been a great partner for H.H. Brown. They understand our needs and always develop solutions that focus on return on investment. Brickred has delivered great value with our software projects.

    Director@H.H. Brown Shoe Company

    The technical and management people at BrickRed delivered a high quality solution on time and on budget. They are easy to work with and consistently kept us informed of the project status. Brickred shows a great commitment to customer satisfaction and it is a pleasure to work with them.

    Mr. Chand Bhandari

    I had a great experience working with Brickred Systems. With the team's attention to detail and great technical solutions, I won't hesitate to bring more projects in the future.

    Puja C

    The Brickred team added such great value to our project with their work. From macro management to the micromanagement of the project, I am really happy with the determination to finish the project with perfection. Looking forward to working with the team again.

    Paul T
    Stanley Black & Decker

    Brickred Systems has delivered exceptional results in every challenging situation considering all the business requirements. I really appreciate the team for putting in all the hard work with such professionalism, and I will surely engage with them for my upcoming projects.

    Anand J

    The Brickred team is a very competent and professional group of Security Specialists who have demonstrated an ability to provide excellent results. We are extremely happy with our working relations with Brickred and look forward to engaging them on future projects.

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