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Enabled Service Request Automation Using a Customized ServiceNow Solution

The client is an international education institution headquartered in the United Kingdom with operations all over the world. By employing basic ServiceNow and having restricted alternatives for their educational students, their purpose is to fit each student’s particular priorities.

BrickRed System was approached by the client to provide services to their students using these customized ServiceNow solutions.

Assessment

  • Implemented generic ServiceNow.
  • Limited-Service Option for Students.
  • Blocked Service Request .

Solution

  • Assisted to meet business objectives.
  • Customized ServiceNow CSM solution.
  • ROI increased.

Implementation

  • Customized ServiceNow solution .
  • Implemented ServiceNow (CSM).
  • Implemented ServiceNow request management.

Benefits

Why BrickRed Systems

Automated Service Request

Cross–platform application

Seamless service delivery

Real-time updates

Enabled student assistance service

  • 100% Improved Service Request
  • 100% Improved service desk efficiency
  • Increased ROI 90% 

Technology Used

ServiceNow

CSM

Internal Training

Support

Contact us

Contact us

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    What Our Customers Say About Us

    BrickRed has been a great partner for H.H. Brown. They understand our needs and always develop solutions that focus on return on investment. Brickred has delivered great value with our software projects.

    Mike
    Director@H.H. Brown Shoe Company

    The technical and management people at BrickRed delivered a high quality solution on time and on budget. They are easy to work with and consistently kept us informed of the project status. Brickred shows a great commitment to customer satisfaction and it is a pleasure to work with them.

    Mr. Chand Bhandari
    SEO@SeattleAppLab

    I had a great experience working with Brickred Systems. With the team's attention to detail and great technical solutions, I won't hesitate to bring more projects in the future.

    Puja C
    Telus

    The Brickred team added such great value to our project with their work. From macro management to the micromanagement of the project, I am really happy with the determination to finish the project with perfection. Looking forward to working with the team again.

    Paul T
    Stanley Black & Decker

    Brickred Systems has delivered exceptional results in every challenging situation considering all the business requirements. I really appreciate the team for putting in all the hard work with such professionalism, and I will surely engage with them for my upcoming projects.

    Anand J
    Mativ

    The Brickred team is a very competent and professional group of Security Specialists who have demonstrated an ability to provide excellent results. We are extremely happy with our working relations with Brickred and look forward to engaging them on future projects.

    Katherine C
    Microsoft